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Great service!
Great service!
Douglas was very friednly and customer orientated
Douglas was very friednly, customer and service oirientated.
On time and reliable.
On time and reliable.
Absolutely fantastic service
Absolutely fantastic service. First time user and will use again. We came to the airport early (too hot) and by chance our keeper was delivering another job. He recognised us instantly and facilitated early collection. Wonderful customer service.
All went perfect and smoothly
All went perfect and smoothly
The Keepers were very nice andâŚ
The Keepers were very nice and everything went as planned and on time
Excellent Service
Our luggage was picked up from the specified location at the exact time indicated and delivered to us at the airport on time and in perfect condition. Since our flight was in the evening and we didnât have to worry about our luggage, we had the whole day to ourselves.
Convenient service
Convenient, on time.
Absolute Life-Saver in Barcelona! Highly Recommend!
I honestly didnât even know a service like LUGGit existed, but now that Iâve used it, I canât imagine traveling without it. It was an absolute God-send that saved me from dragging a heavy suitcase across Europe or being held hostage by exorbitant airport storage fees and expensive taxi rides to static lockers. Why LUGGit is Worth Every Penny: Ultimate Flexibility: While the price point was a bit higher than a similar service I found, the flexibility made it worth every cent. Due to sudden changes by the Barcelona port authorities, I had to move my pickup time and location last minute. LUGGit handled these changes seamlessly, which saved my entire day from becoming a logistical nightmare. Incredible Support: After some initial confusion caused by a Google Maps error (not their fault!), the team was super responsive, patient, and helpful. Both the in-app support and my "Keeper" were top-notch professionals who stayed in constant communication until we connected. Efficiency at its Best: Once they collected my bag, the rest of the process was flawless. The delivery to my hotel was smooth, punctual. Bottom Line: If you want to avoid the stress of "luggage-dragging" and need a team that actually supports you when travel plans go sideways, book LUGGit. It is a premium service that delivers a premium experience!
Easy, stress-free experience.
The service was easy to schedule and breeze to execute. The handlers showed up exactly when and where we planned and my luggage was kept safely while I was sightseeing. I will definitely utilize it again in my future travels.
Very smooth transaction and friendlyâŚ
Very smooth transaction and friendly staffs. Excellent service and punctual, will definitely use it again.
Amazing service
Amazing service! Efficient, flexible and on time.
Great communication
Great communication, very reliable on arriving and dropping off on time. A huge help!
You all were fantastic and so fast inâŚ
You all were fantastic and so fast in service. Love the whatsapp that keeps the communication clear. We were in a medical emergency from the states and you made it so efficient. Thank you to team and Keeper Kevin for the win!!!
Very comfortable service!
Very comfortable service!
Great work!
Great experience. Everything went very smoothly!
Easy to book and reliable
Easy to book and reliable. Guilherme (our keeper) was punctual and very nice!
Highly recommended!
Great communication throughout and a very efficient service.
On time and very kindly
On time and very kindly
Excellent service
I would like to express my sincere thanks to the team of LUGGit. They managed to arrange the pickup at our desirable time (adjusting it between the formal available ones on the day of Easter) at our location in Budapest and we took them at the airport after 8 hours so we had time to visit the city without the stress of the luggages!! The guys were always kind and very nice! Highly recommended
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Frequently asked questions
Got questions about LUGGit? Discover everything you need to know about our luggage storage and delivery service. We're here to make your travel experience lighter.
LUGGit is a luggage pickup, storage, and delivery service that makes travel easier, especially before your check-in or after check-out.
Book online through our website or app by choosing when and where you want your luggage picked up and delivered. A Keeper (our professional driver) will meet you at the scheduled time and location to collect your luggage.
You can track your bags in real-time through the app and reach our support team anytime via live chat or WhatsApp. Travel hands-free while we safely deliver your luggage to your destination!
For more information, please visit our Help Center.
LUGGit prices start at 4.99⏠per bag, but the final cost depends on your pickup and delivery locations, how long you need storage, and the number of bags.
To get an exact quote, simply fill out the booking form on our website or app (Android or iOS). Youâll see the full price before confirming or making any payment.
For more information, please visit our Help Center.
Safety is always our priority. When your bags are picked up, theyâre sealed with a unique tamper-proof tag to ensure they stay securely closed and identifiable throughout the service.
You can track your luggage in real time via the app (Android or iOS) and contact your Keeper directly if needed. Your luggage is stored in a locked, monitored facility with very restricted access.
Every bag is automatically insured up to 500âŹ, and you can choose to upgrade to our flexible service plan, covering up to 1200⏠per bag, during booking.
For more details on our safety procedures and insurance policies, please visit our Help Center.
After you book, weâll send a confirmation email and WhatsApp message with all your service details. Around 30 minutes before pickup, you'll also receive your Keeperâs name, vehicle details, and contact information.
You can track your luggage in real time using our app (Android or iOS). When your Keeper arrives at the pickup or delivery location, theyâll give you a call to help you meet up easily. Keep an eye out for their bright orange LUGGit vest, it makes them easy to spot!
For common locations like airports and train stations, we use predefined meeting points to ensure a smooth and efficient process. You can find the list of meeting points below:
- Lisbon
- Porto
- Madrid
- Budapest
You can cancel your booking at any time by contacting our support team via live chat or WhatsApp. Cancellation fees apply as follows, depending on the selected Service Plan:
Basic Plan
-Up to 24 hours before pickup: Free of charge
-Less than 24 hours before pickup: âŹ10.00 fee
-Less than 1 hour before pickup: âŹ20.00 fee
Flexible Plan
-Up to 1 hour before pickup: Free of charge
-Less than 1 hour before pickup: âŹ20.00 fee
Failure to show for the service might result in the full service value being charged for both plans.
For more information on our cancellation policy and fees, please visit our Help Center.
You can request changes to your booking details, such as time, location, or number of bags, at any time by contacting our support team via live chat or WhatsApp.
Please note that all changes are subject to availability, and fees apply depending on the selected Service Plan:
Basic Plan
-Up to 24 hours before service time: âŹ5.00 fee
Flexible Plan
-Up to 1 hour before service time: Free of charge
-Less than 1 hour before service time: âŹ5.00 fee
For a complete guide on how service alterations work, visit our Help Center.
Our support team is available every day from 8 AM to 8 PM local time in all the cities where we operate. The fastest way to reach us is through WhatsApp or the live chat on our website or app (Android or iOS), where we typically reply in under 2 minutes!
For more specific inquiries, please use the appropriate email below:
- Financial or administrative: fin@luggit.app
- Commercial partnerships: partners@luggit.app
- Careers: jobs@luggit.app
- General questions and account deletion: support@luggit.app
For more information, please visit our Help Center.
Need to move luggage between cities?
We also handle long-distance luggage transfers, even outside our standard zones. Message our team to check availability and get your quote.
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)