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LUGGit is a luggage pickup, storage, and delivery service that makes travel easier, especially before your check-in or after check-out.

Book online through our website or app by choosing when and where you want your luggage picked up and delivered. A Keeper (our professional driver) will meet you at the scheduled time and location to collect your luggage.

You can track your bags in real-time through the app and reach our support team anytime via live chat or WhatsApp. Travel hands-free while we safely deliver your luggage to your destination!

For more information, please visit our Help Center.

LUGGit prices start at 4.99€ per bag, but the final cost depends on your pickup and delivery locations, how long you need storage, and the number of bags.

To get an exact quote, simply fill out the booking form on our website or app (Android or iOS). You’ll see the full price before confirming or making any payment.

For more information, please visit our Help Center.

Safety is always our priority. When your bags are picked up, they’re sealed with a unique tamper-proof tag to ensure they stay securely closed and identifiable throughout the service.

You can track your luggage in real time via the app (Android or iOS) and contact your Keeper directly if needed. Your luggage is stored in a locked, monitored facility with very restricted access.

Every bag is automatically insured up to 500€, and you can choose to upgrade to our flexible service plan, covering up to 1200€ per bag, during booking.

For more details on our safety procedures and insurance policies, please visit our Help Center.

After you book, we’ll send a confirmation email and WhatsApp message with all your service details. Around 30 minutes before pickup, you'll also receive your Keeper’s name, vehicle details, and contact information.

You can track your luggage in real time using our app (Android or iOS). When your Keeper arrives at the pickup or delivery location, they’ll give you a call to help you meet up easily. Keep an eye out for their bright orange LUGGit vest, it makes them easy to spot!

For common locations like airports and train stations, we use predefined meeting points to ensure a smooth and efficient process. You can find the list of meeting points below:

- Lisbon

- Porto

- Madrid

- Barcelona

- Budapest

You can cancel your booking at any time by contacting our support team via live chat or WhatsApp. Cancellation fees apply as follows, depending on the selected Service Plan:

Basic Plan

-Up to 24 hours before pickup: Free of charge

-Less than 24 hours before pickup: €10.00 fee 

-Less than 1 hour before pickup: €20.00 fee

Flexible Plan

-Up to 1 hour before pickup: Free of charge

-Less than 1 hour before pickup: €20.00 fee

Failure to show for the service might result in the full service value being charged for both plans.

For more information on our cancellation policy and fees, please visit our Help Center.

You can request changes to your booking details, such as time, location, or number of bags, at any time by contacting our support team via live chat or WhatsApp.

Please note that all changes are subject to availability, and fees apply depending on the selected Service Plan:

Basic Plan

-Up to 24 hours before service time: €5.00 fee

Flexible Plan

-Up to 1 hour before service time: Free of charge

-Less than 1 hour before service time: €5.00 fee

For a complete guide on how service alterations work, visit our Help Center.

Our support team is available every day from 8 AM to 8 PM local time in all the cities where we operate. The fastest way to reach us is through WhatsApp or the live chat on our website or app (Android or iOS), where we typically reply in under 2 minutes!

For more specific inquiries, please use the appropriate email below:

• Financial or administrative: fin@luggit.app
• Commercial partnerships: partners@luggit.app
• Careers: jobs@luggit.app
• General questions and account deletion: support@luggit.app

For more information, please visit our Help Center.