Luggage storage and transfer to

LUGGit is a luggage transfer and storage service designed to make your trip smoother. We offer a luggage service that picks up your bags wherever and whenever you choose, stores them securely for as long as you need, and delivers them back to you at your preferred time and location.

Book online through our Booking Form by selecting the time and location where you want your luggage to be collected and delivered. A Keeper (our professional driver) will meet you there on the service day.

The Keeper's status is updated on WhatsApp, and the support team can be reached via live chat as well. Travel hands-free while we safely store and transfer your bags!

For more information, please visit our HelpDesk.

LUGGit prices start at €2 per bag. The final cost depends on your pickup and delivery locations, storage duration, number of bags and service plan.

To get a quote, simply fill out the Booking Form, and you’ll see the price before paying and confirming the service.

For more information, please visit our HelpDesk.

Safety is always our priority. When your bags are picked up, we seal them with a unique tamper-proof tag to ensure they stay securely closed and identifiable throughout the service.

Between pickup and delivery, your luggage is stored in a monitored facility.

Every bag is automatically insured up to 500€, and you can choose to upgrade to our Flexible Service plan, covering up to 1200€ per bag, during booking.

For more details on our safety procedures and insurance policies, please visit our HelpDesk.

After booking, you'll receive a confirmation email and WhatsApp message with all your booking details. Approximately 30 minutes before pickup, we’ll send your Keeper's information, including name, vehicle, and contact.

The Keeper status is updated via WhatsApp. Upon arrival, the Keeper will call you to make the meeting easy; just look for the bright orange LUGGit vest.

For common locations like Airports, Ports and Train Stations, please note that we use predefined meeting points to ensure a smooth process. You can find the list of these locations below:

• Lisbon
• Porto
• Madrid
• Barcelona
• Athens
• Rhodes
• Mykonos
• Chania
• Heraklion

You can cancel your booking at any time by contacting our support team via live chat or WhatsApp.

Cancellation fees apply as follows, depending on the selected Service Plan:

Basic Plan

-Up to 24 hours before pickup: Free of charge

-Less than 24 hours before pickup: €10.00 fee

-Less than 1 hour before pickup: €17.50 fee

Flexible Plan

-Up to 1 hour before pickup: Free of charge

-Less than 1 hour before pickup: €17.50 fee

Important: Failure to show for the service might result in the full service value being charged for both plans.

For more information on our cancellation policy and fees, please visit our HelpDesk.

You can make changes to your booking details, such as time, location, number of bags and service plan, by contacting our support team via live chat or WhatsApp.

Please note that all changes are subject to availability and may result in an adjustment of the base service price, in addition to applicable fees depending on the selected Service Plan:

Basic Plan

-Up to 24 hours before service time: €5.00 fee

Flexible Plan

-Up to 1 hour before service time: Free of charge

-Less than 1 hour before service time: €5.00 fee

For a complete guide on how service alterations work, visit our HelpDesk.

Our support team is available every day from 8 AM to 8 PM (local time). The fastest way to reach us is through WhatsApp or the live chat, where we typically reply in under 2 minutes.

For more specific inquiries, please use the appropriate email below:

• Financial or Administrative: fin@luggit.app
• Commercial Partnerships: partners@luggit.app
• Careers: jobs@luggit.app
• General Questions & Account Deletion: support@luggit.app

For more information, please visit our HelpDesk.