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LUGGit is a luggage transfer service designed to make your trip smoother, perfect for those hours before check-in or after check-out.

Book online through our Website , selecting the time and location where you want your luggage collected and delivered. A Keeper (our professional driver) will meet you at the scheduled time and location to collect your luggage.

The Keeper status is updated via WhatsApp and the support contact team can be reached via live chat or WhatsApp . Travel hands-free while we safely deliver your luggage to your destination!

For more information, please visit our Help Center .

LUGGit prices start at €2 per bag. The final cost depends on your pickup and delivery locations, storage duration, number of bags and service plan.

To get an exact quote, simply fill out the booking form on our Website, and you'll see the full price before you confirm or make any payment.

For more information, please visit our Help Center .

Safety is always our priority. When your bags are picked up, they’re sealed with a unique tamper-proof tag to ensure they stay securely closed and identifiable throughout the service.

Between pickup and delivery, your luggage is stored in a locked, monitored facility with very restricted access.

Every bag is automatically insured up to 500€, and you can choose to upgrade to our flexible service plan, covering up to 1200€ per bag, during booking.

For more details on our safety procedures and insurance policies, please visit our Help Center .

After booking, you'll receive a confirmation email and WhatsApp message with all your booking details. Approximately 30 minutes before pickup, we will send your Keeper's information, including their name, vehicle, and contact details.

The Keeper status is updated via WhatsApp . Upon arrival, they will call you to make the meeting easy; just look for their bright orange LUGGit vest.

For common locations like Airports and Train Stations, please note that we use predefined meeting points to ensure a smooth process. You can find the list of these locations below:

• Lisbon
• Porto
• Madrid
• Barcelona
• Budapest
• Athens
• Rhodes

You can cancel your booking at any time by contacting our support team via live chat or WhatsApp. Cancellation fees apply as follows, depending on the selected Service Plan:

Basic Plan

-Up to 24 hours before pickup: Free of charge

-Less than 24 hours before pickup: €10.00 fee 

-Less than 1 hour before pickup: €20.00 fee

Flexible Plan

-Up to 1 hour before pickup: Free of charge

-Less than 1 hour before pickup: €20.00 fee

Failure to show for the service might result in the full service value being charged for both plans.

For more information on our cancellation policy and fees, please visit our Help Center.

You can request changes to your booking details, such as time, location, number of bags and service plan, at any time by contacting our support team via live chat or WhatsApp.

Please note that all changes are subject to availability, and fees apply depending on the selected Service Plan:

Basic Plan

-Up to 24 hours before service time: €5.00 fee

Flexible Plan

-Up to 1 hour before service time: Free of charge

-Less than 1 hour before service time: €5.00 fee

For a complete guide on how service alterations work, visit our Help Center.

Our support team is available every day from 8 AM to 8 PM (local time). The fastest way to reach us is through WhatsApp or the live chat on our Website , where we typically reply in under 2 minutes.

For more specific inquiries, please use the appropriate email below:

• Financial or Administrative: fin@luggit.app
• Commercial Partnerships: partners@luggit.app
• Careers: jobs@luggit.app
• General Questions & Account Deletion: support@luggit.app

For more information, please visit our Help Center .