Terms & Conditions

Ownership of the website and company presentation

The website, is owned by the commercial company Bus Terrace Technologies SA., with headquarters in Via do Conhecimento, Edifício Central, Parque da Ciência e Inovação 3830-352 Ílhavo, Portugal, District of Aveiro, Municipality of Ílhavo, Parish of Ílhavo (São Salvador), with the collective No. 515274003 and which operates in the market under the brand LUGGit, being thus designated below.

LUGGit is dedicated to the transit activity and holds a permit issued by the Directorate-General for Land Transport (DGTT), permit No. 901035.

As a transit company, LUGGit may perform all necessary or convenient acts to provide goods collection and delivery services and assume in its name or on behalf of the customer or recipient of the goods, any form of security of its related interests.

LUGGit can also contract third parties to perform the services and act as a manager.

Any question relating to the website or with these Terms and Conditions should be directed to the LUGGit support team at the following means:

Email: support@luggit.app

Address: Bus Terrace Technologies Lda., Via do Conhecimento, Edifício Central, Parque da Ciência e Inovação 3830-352 Ílhavo, Portugal

Phone: +351 913 880 216 - working hours from 7:00 to 23:00, every day.

Subject and scope

These Terms and Conditions apply to all visitors (henceforth, Users) of LUGGit website, and to any interactions made by them, either to request a service (Customers), or to apply for collaborations with LUGGit (as a Keeper or a Partner).

Navigation on this page, or any type of interaction, implies the understanding and acceptance of these Terms and Conditions.

If you do not agree with them, you should refrain from making any navigation or interaction in the website. If you proceed with navigation, any form of interaction will be understood, for all legal purposes, as full acceptance of the Terms and Conditions. Therefore, it is advisable to read this document carefully and in case of doubt contact LUGGit immediately by the means indicated above.

LUGGit reserves the right to change these Terms and Conditions without prior notice, and any changes will be published on the website.

1. Content information

LUGGit has made all efforts to ensure that the information presented on the site is free from typographical or writing errors and whenever they occur or are discovered, LUGGit will proceed as soon as possible to the respective correction.

LUGGit also reserves the right to modify the information presented about services, commercial conditions, and partnerships, at any time.

Relatively, to Keepers and Partners, the information provided is of general scope and all other information will be provided after the first interaction by LUGGit.

The reproduction, transfer, or storage of the contents of this page without prior written permission granted by LUGGit is prohibited for purposes other than strictly personal use.

It is expressly forbidden to enter links on this page, regardless of the intended purpose, without the prior permission of LUGGit. If you find links on other sites that allow you to access this page, we inform you that LUGGit has no responsibility, either as to the page’s provenance or the contents entered therein. Thus, no responsibility is assumed for ads and campaigns that use the LUGGit brand without being properly legitimized.

In addition, please know that when browsing this page, you can find links to third-party platforms including social networks (such as INSTAGRAM, FACEBOOK, TWITTER, LINKEDIN, MEDIUM and YOUTUBE) or other web pages. The existence of such links does not mean that LUGGit has the right or control of the content of these web pages or materials. LUGGit is not responsible for the content of any of these platforms or for any fact arising out of their use or viewing. Therefore, the responsibility of carrying out all the necessary verification processes before deciding to use them or not is from the User. In fact, no liability is accepted for any damage or loss that comes from its use. As for personal data that may be processed on this page, we advise you to consult the Privacy Policy.

Users who wish to establish a link between a page of their ownership and this site may do so, by providing prior authorization via the email mentioned herein. There will be all the information regarding fraudulent actions that LUGGit is aware of, made by the third party on the page, that in any way, use LUGGit’s name or image in an abusive illegitimate manner. To help denounce and combat this type of actions, it is thanked that whenever you are aware of a fraudulent action of any nature, communicate it to LUGGit right away. In no case the User, who is the recipient of this type of actions, should access, confirm, or enter personal data, in particular bank details, nor subscribe to any service that is proposed. Thus, the recommendation goes in the sense of not clicking on the links associated with and not accessing any external page.

2. Intellectual property

All contents of the page, such as texts, graphics, images, photographs, trademarks and other, are protected by copyright and industrial property rights, and LUGGit or other entities that authorized the insertion of their content on the site are protected.

Such content may not, therefore, be edited or reproduced, in whole or in part, by any technical means, processed, modified, or transferred to other uses, without the prior authorization of LUGGit or other entities, holders of these rights, except for the data considered free use provided for in the Copyright and Related Rights Code.

Therefore, any use that contravenes these legal provisions will be the subject of the competent proceedings in accordance with the applicable legislation.

3. Responsibility and cases of greater force

LUGGit is not responsible for any interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access to navigation or service provision to Users.

4. Obligations of Users

The User undertakes to comply with these General Conditions, namely:

1. To refrain from introducing, storing or disseminating through the site defamatory, obscene, libellous, xenophobic and/or any other content that violates the general principles of law and public order;
2. Not to use false identities and to answer the questions posed in the forms with truth;
3. To provide up-to-date personal data on the respective conditions so that LUGGit can establish further contact.

Users are expressly forbidden to use messages or information that may be harmful, misleading, defamatory, obscene or violate, in any way, the right to intimacy or intellectual or industrial property of third parties or to the owner of the website.

LUGGit reserves the right to delete any manifestation of contact made through the web page if it has reason to believe that the User has failed to comply with any of the obligations mentioned.

The User is responsible for the integrity of the data communicated to LUGGit and commits to inform any changes to it.

5. Services

Any User can book a transit service with LUGGit directly on the website by completing the existing form for this purpose. Confirming the booking of the service, the User will become a LUGGit Customer.

Except as otherwise agreed and in writing, the service provided is subject to the following Terms and Conditions set out in ANNEX I.

(Whenever the Customer has doubts about them, he/she should contact LUGGit, through the contacts made available here for this purpose. It should note that the availability of the service is always subject to prior validation by LUGGit)

6. Be a Keeper

To become a LUGGit Keeper, you must pre-register on the website, answering a brief form and wait for further contact by the LUGGit team.

The Keeper contractual conditions will be made available to you by LUGGit later and after pre-registration on the page.

7. Be a Partner

To become a LUGGit Partner, you must pre-register on the website, answering a brief form and wait for further contact by the LUGGit team.

The Partner contractual conditions will be made available to you by LUGGit later and after pre-registration on the page.

8. Questions and Suggestions

If you have any questions or suggestions related to the website, the service provided or partnership relationships, do not hesitate to contact by one of the means mentioned:

Email: support@luggit.app

Address: Bus Terrace Technologies Lda., Via do Conhecimento, Edifício Central, Parque da Ciência e Inovação 3830-352 Ílhavo, Portugal

Phone: +351 913 880 216 - working hours from 7:00 to 23:00, every day.

9. Applicable law

These Terms and Conditions and all disputes arising from them, including their validity, are governed solely and exclusively by the Portuguese Law, which shall be competent to resolve any disputes in the Portuguese courts, with express waiver of any others.

If the User is outside mainland Portugal, for any reason, LUGGit informs that any judicial proceedings must be referred to the Portuguese Courts.

10. Alternative dispute resolution

In the event of a consumer dispute, defined under Law No. 144/2015 of 8 September, the consumer may use the alternative consumer dispute resolution body responsible.

Without prejudice to the provisions of the legislation, statutes, and regulations to which alternative consumer dispute resolution entities are bound, these entities are competent to settle consumer dispute, at the place of conclusion of the contract or, alternatively, the resolution goes to the entity of specialized competence, if any.

LUGGit informs that, if there is no alternative dispute resolution entity with jurisdiction at the place of conclusion of the provision of the service or the existing one(s) does not consider itself to be competent(s), because the value of the latter, the consumer may resort to:

Lisbon Consumer Disputes Arbitration Centre

Rua dos Douradores, no 116 - 2º, 1100 - 207 Lisbon

Phone: +351 913 880 216 | Fax: +351 218 80 70 38

Email: juridico@centroarbitragemlisboa.pt

Port Consumption and Arbitration Information Center

Rua Damião de Góis, 31, Loja 6, 4050-225 Porto

Phone: +351 22 550 83 49 /+351 22 502 91 | Fax: +351 22 502 61 09

Email: cicap@cicap.pt