Join +20 000 luggage-free travellers
Great service
Great service. Very kind and generous.
So convenient
So convenient. Everything was kept safe and secured
Game changer for transit days
This is such a convenient service, and the team communicate so clearly and effectively so we could trust them totally with our luggage, leaving us free to explore the city without lugging our packs, and without having to trek to and from luggage storage. Being able to go to the airport and meet our bags there- game changer
Excelente servicio
Excelente servicio! Lo recomiendo
Incredibly convenient
Incredibly convenient, timely, excellent communication and when I had to change my drop off time and location, it was seamless!! Will absolutely be using this service in the future
Excellent experience
On time, efficient fit both pick up and drop off. Very good communication throughout. We would definitely use them again.
Super experience with Luggit in Lisbon
Super experience with Luggit in Lisbon. Easy to arrange, very communicative and on time pick up & delivery. Can't fault it and would use again... if only Luggit was in more cities!
super kind and easy
the service was perfect, super kind and easy
Great service
Great service Pickup and Delivery right on time It was a huge benefit for us!
Exceptional Luggage Delivery Service
Exceptional Luggage Delivery Service Highly Recommend! From start to finish this luggage delivery service was flawless. Booking was easy, communication was prompt and clear, and the driver arrived right on time to pick up my bags from the Airbnb. They handled everything with great care, our luggage was properly tagged, protected, and delivered to the airport well before check-in. What impressed me most was the professionalism and friendliness of the team. They provided tracking updates and answered our questions quickly, which made the whole transfer worry-free. The price was fair for the convenience and peace of mind they provided. If you’re traveling and want to skip lugging bags to the airport, this service is an absolute must. Reliable, efficient, and courteous, five stars!
Very prompt
Very prompt, curtious and explained everything. Thanks Bruno
A perfect service is so worth it
Very close to a perfect service. I had some difficulties on the payment page because the payment was declared failed but taken from my account. Thankfully, a chat agent solved everything quickly. Message that the collector had arrived was a bit wrong and took me on a 400 meter wrong trip, the collector actually stopped right outside the building. Picked up and zip tied in front of me. Totally worth the service not to lug the bags to a locker by Taxi and then have to worry about collecting them later. We had the whole day to wander around and get to the airport in our own time. Collection point was right outside departures so we hung around, grabbed the bags and strolled right in. Saved hassle, effort and time. Totally recommend this and I will consider using the service in other applicable countries. Thank you so much.
Excellent service on time and van was clean
Excellent service, on time and van was clean
Very good service
Very good service. On time, easy to use, and good communication.
Reliable and punctual
Reliable and punctual They took good care of our bags
Great job from start to finish
Great job from start to finish
It was great!
It was great! On time and very convenient!
Excellent service
Excellent service, thank you!
Review for Luggit in Madrid
Review for Luggit in Madrid: Everything went smooth. The driver picked up our luggage from the apartment were we were staying and delivered it at the airpot later that day at the scheduled time. Communication was good. The driver was running a little late for the pick-up due to traffic and we were informed by whats-app. The also provided the phone number from the driver if we needed to contact him directly. They give you detailled description of the meeting point at the air-port and send even a link for google maps.
Excelent service
Excelent service. Right on time!
How it works
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Frequently asked questions
Got questions about LUGGit? Discover everything you need to know about our luggage storage and delivery service. We're here to make your travel experience lighter.
LUGGit is a luggage pickup, storage, and delivery service that makes travel easier, especially before your check-in or after check-out.
Book online through our website or app by choosing when and where you want your luggage picked up and delivered. A Keeper (our professional driver) will meet you at the scheduled time and location to collect your luggage.
You can track your bags in real-time through the app and reach our support team anytime via live chat or WhatsApp. Travel hands-free while we safely deliver your luggage to your destination!
For more information, please visit our Help Center.
LUGGit prices start at 4.99€ per bag, but the final cost depends on your pickup and delivery locations, how long you need storage, and the number of bags.
To get an exact quote, simply fill out the booking form on our website or app (Android or iOS). You’ll see the full price before confirming or making any payment.
For more information, please visit our Help Center.
Yes, safety is always our priority. When your bags are picked up, they’re sealed with a unique tamper-proof tag to ensure they stay securely closed and identifiable throughout the service.
You can track your luggage in real time via the app (Android or iOS) and contact your Keeper directly if needed. Your luggage is stored in a locked, monitored facility with very restricted access.
Every bag is automatically insured up to 500€, and you can choose to upgrade to premium insurance, covering up to 1200€ per bag, during booking.
For more details on our safety procedures and insurance policies, please visit our Help Center.
After you book, we’ll send a confirmation email and WhatsApp message with all your service details. Around 30 minutes before pickup, you'll also receive your Keeper’s name, vehicle details, and contact information.
You can track your luggage in real time using our app (Android or iOS). When your Keeper arrives at the pickup or delivery location, they’ll give you a call to help you meet up easily. Keep an eye out for their bright orange LUGGit vest, it makes them easy to spot!
For common locations like airports and train stations, we use predefined meeting points to ensure a smooth and efficient process. You can find the list of meeting points below:
- Lisbon
- Porto
- Madrid
- Budapest
You can cancel your booking at any time by contacting our support team via live chat or WhatsApp.
Cancellations made up to the day before your scheduled pickup are free of charge. However, a fee applies for same-day cancellations, and a no-show will result in the loss of the total service value.
For more information on our cancellation policy and fees, please visit our Help Center.
You can request changes to your booking details, such as time, location, or number of bags, at any time by contacting our support team. Please note that all changes are subject to availability and may result in an adjustment to the final price.
For a complete guide on how service alterations work, visit our Help Center.
Our support team is available every day from 8 AM to 8 PM local time in all the cities where we operate. The fastest way to reach us is through WhatsApp or the live chat on our website or app (Android or iOS), where we typically reply in under 2 minutes!
For more specific inquiries, please use the appropriate email below:
- Financial or administrative: fin@luggit.app
- Commercial partnerships: partners@luggit.app
- Careers: jobs@luggit.app
- General questions and account deletion: support@luggit.app
For more information, please visit our Help Center.
Need something a bit different?
For special requests like long-term storage, deliveries outside our usual areas, or between cities, contact our team and we’ll find a solution!
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)
Cancel your booking until 1 hour before
Rated 4.9/5 (5000+ reviews)