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Whether you're already our partner or just getting to know LUGGit, we have gathered the most common questions we have received from our partners and potential collaborators since day one. We are talking about property managers, hotel receptionists or travel agents.
The better you understand LUGGit, the easier it is to recommend it with confidence, streamline your operations, and generate extra revenue effortlessly. Our luggage pickup, storage, and delivery service allows your clients to enjoy their trips to the fullest - while you add value to your offer.
Is LUGGit safe?
Safety is our top priority. Each bag is sealed with a unique tag in the presence of the customer and tracked. Additionally:
- Our service includes an insurance of €500 per bag.
- Clients can also choose premium insurance of up to 1200€.
- When in storage, luggage is kept in private, secure warehouses.
Do I have to book for my client, or can they book themselves?
We support both options:
- Booking as a partner: Ideal for travel agencies or DMCs. You can book via our website or email as far in advance as you need.
- Direct booking by the client: We provide you with a personalized link you can recommend to your clients, and they book autonomously.
Do you store luggage for several days or weeks?
Yes, we store luggage for any duration:
- Hours
- Days
- Weeks or even months
Perfect for cruise passengers, long trips, tours around the whole country or other travel tours where luggage handling is a key concern.
What are your service hours?
We currently operate from 8 a.m. to 8 p.m. every day. If clients have small delays, our operations team is always available to find the best solution for them - we are as flexible as possible.
What should clients expect when they meet a Keeper (driver)?
Smooth, professional, and secure:
- Clients receive a message via WhatsApp or SMS, 30 minutes in advance.
- We provide the Keeper’s name, vehicle details, and phone number.
- Our protocol requires our Keepers to call clients 5 minutes before pickup and drop-off.
Can the service be booked last minute?
Yes! Very simple:
- On our website: The request can be done from 1 hour up to 6 months in advance.
- On our app: The request can be done even in real-time.
- As a partner: You can also book by email with as much lead time as needed.
How much does LUGGit cost?
That will depend on the nature of your business and which collaboration model suits you best.
Travel Agencies
- Each agency receives a dedicated booking page.
- Agents can check real-time prices based on distance and number of bags.
- A Market Manager is always available for personalized assistance or complex cases.
Hotels
- We provide a custom hotel interface designed for front desk teams.
- Staff can easily book LUGGit on behalf of the guest whenever needed.
- Perfect for early arrivals, late checkouts, or guest convenience.
Short-Term Rentals
- Property managers get access to a personalized booking link with automatic discounts applied.
- Guests can book independently and quickly, ensuring a smooth and flexible travel experience.
- No need for manual coordination, just sharing the link with your guests.
How Pricing Works
Prices are calculated based on:
- Distance
- Storage time
- Type and number of bags
If you integrate our service into your value proposition - Travel Agencies, DMCs or Hotels - we offer highly competitive fixed rates per suitcase. This allows you to set your own margin and ensure strong profitability for your business.
We’d be happy to show you these rates in a no-obligation meeting.
What kind of support do you offer?
Our customer support team is always available to handle any issues through multiple channels, with a maximum response time of 3 minutes. We are responsive and committed and you can reach us via WhatsApp, email, phone call, SMS, the live chat on our website and mobile app.
Are you equipped to handle large volumes of luggage?
We don’t have any limit on luggage - we handle any volume, from solo travelers to large groups.
Ideal for:
- Cruise passengers.
- Incentive trips and corporate events.
- Group tours and circuits.
- Restricted access areas and low-emission zones.
We take care of all logistics so you don’t have to.
Your clients travel freely, we handle the luggage.
Adittionaly:
- We stand out for our flexibility and efficiency.
- Many of our partners integrate LUGGit seamlessly.
- Happy clients return and recommend us.
“ Thank you so much! I need to bring you a gift at the end of the year - you are truly efficient. All my colleagues are very happy. ”
Tour operator from a DMC, responsible for a service in Porto
Start Working with LUGGit Today!
Curious about integrating our service or exploring our pricing?
