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Can you imagine having to manage the luggage of a group of 30 clients at the end of their tour of Barcelona?
DMCs (Destination Management Companies) are starting to simplify their groups' trips with LUGGit.
In this new episode of Conversations with Our Collaborators, we speak with Kokopeli Experience, a DMC based in Barcelona specializing in organizing excursions for small groups, offering a deep immersion in the local culture and natural environment.
The logistics of group travel: a challenge for DMCs
Managing a group trip is not limited to planning activities. It often involves a large logistical load:
- Customers arrive early and their check-in at the hotel later
- They have dead hours during the last day before catching their return flight
- They come with too much luggage for the short scheduled excursions
- The solution until now to solve this problem: Rent an additional van or minibus, leave the suitcases in a locker.
This is where LUGGit comes into play, a door-to-door luggage transport solution that DMCs can integrate as part of their value proposition.
Kokopeli Experience: Personalized adventures for groups with a local touch
Kokopeli Experience has been offering personalized and authentic tourist experiences in various regions of Spain since 2026, including the Pyrenees, the Basque Country, Asturias, the Picos de Europa and even Portugal. Their team of local guides carefully prepares each trip, combining nature, culture and authenticity.
In this chapter, we speak with Alon Morgan, one of their expert guides, who tells us a little more about Kokopeli and how the collaboration with LUGGit has helped them improve their way of operating.
What are DMCs and why are they key in group tourism?
DMCs are local agencies specializing in the organization and management of tourist and logistical services in a specific destination. They are key when it comes to providing an optimal experience that meets the specific needs of customers.
LUGGit: How long have you been working in the sector and what led you to start?
Alon: Kokopeli emerged in 2006 with the aim of offering a different way to explore Spain, combining adventure, culture and nature in an authentic way. Our team, passionate about travel and local connection, seeks to move away from mass tourism and promote a more intimate contact with the destinations.
L: What changes have you noticed in the industry since you started? How have they affected Kokopeli?
A: Many changes have occurred in recent years in the sector. The development of various economic travel options and flights have increased the number of annual passengers, although during the pandemic, a decrease in the number of tourists has naturally been noted. However, in recent years "authentic" trips, more focused on local culture, have grown in popularity, in the same way that sustainable and "green" tourism has.
L: What aspects do you think differentiate Kokopeli from other competitors in the sector?
A: Our team is made up of local professionals, passionate about the area and their work. Our knowledge allows us to offer our clients special and authentic experiences specifically tailored and according to the client's requests.
L: What logistical challenges does luggage cause you on your group trips?
A: Without a doubt, dealing with luggage is always a challenge. During the arrival of the group, there are always dead hours in which clients have to wait until they check-in at their accommodation (hotel, apartment) or in the case of the last day, carry their luggage until their trip or return flight.
Also, there are clients who come with a lot of luggage upon arrival and do not need everything to complete the circuit or excursion with us. They want to carry only the essentials and need someone to look after the rest of their luggage until they finish the experience with us.
Until now, we used to use lockers or had to rent an additional minibus or van to manage the luggage, but these options are uncomfortable or too expensive respectively. Recently, we found LUGGit, and honestly, your service fits perfectly with our operation. You pick up and deliver where and when it suits us.
L: How does the collaboration with LUGGit help Kokopeli manage luggage?
A: LUGGit is helping us a lot to manage the luggage of our groups efficiently, safely and comfortably for everyone. Being able to integrate the service as part of our value proposition to our clients is allowing us to resolve the cases in a simple way. Your fixed prices per suitcase are also very competitive, and in turn we can differentiate ourselves from our competitors with a premium and personalized service.
A real solution to a real problem: Managing 23 suitcases in a simple and safe way
In the last service you helped us pick up 23 suitcases in a hotel on the Ramblas early in the morning and delivered them back to us late in the afternoon at the El Prat Airport for the group's return trip. The clients were delighted to have a whole day ahead of them while their suitcases remained insured and guarded by your Keepers in a professional and personalized way.
LUGGit gives us the possibility to make the most of each itinerary of the clients, being able to offer them a first or last activity (photo tour, tapas excursion, wine tasting...) without worrying about their luggage.
L: As a DMC, what do you value most about our luggage service for groups?
A: What we value most about LUGGit is your flexibility to add more suitcases or modify pick-up and delivery times.
And also the closeness of your customer service team available at all times. As a guide, I know how important it is to have good support from our suppliers that provides us with immediacy and flexibility, and you have it without a doubt.
All this helps our clients enjoy a 100% comfortable experience.
L: Do you manage groups in your DMC? This is how we can help you with your luggage
Every minute counts when it comes to offering memorable experiences. While others worry about managing these large volumes of suitcases themselves, you can focus on what really matters, offering a tour, a tasting or an emotional connection with the city to your groups.
At LUGGit, we free you from your problems (and those of your clients so they can enjoy more). Less logistics. More experience. That is the journey we offer together.
Feel free to ask us for a quote via email for your specific case without obligation!
