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At LUGGit, we love connecting with industry leaders to explore how they enhance guest experiences. In this edition, we had the pleasure of chatting with Dóra Dudás, Operation Manager of BP Residence, one of our most important partners in Budapest since we started working together at the beginning of this year.
BP Residence is a leading vacation rental management company specializing in full-service property management in Budapest.
We hope you enjoy this very enriching talk, in which Dóra shares insights into the evolution of the vacation rental industry, operational challenges and strategies for an exceptional guest experience.
LUGGit: How long have you been working in the vacation rental industry and how did BP Residence start?
Dóra: I have been working in this industry for over 10 years, and BP Residence is a company that has been operating for 10 years, to which I joined 9 months ago as the Operations Manager.
L: What changes have you noticed in the industry since you started? How have they affected BP Residence?
D: Several regulations have been introduced in the country that affect our operations, and we must constantly monitor the changes. Currently, the issuance of permits is also suspended in Budapest, which makes operations more challenging.
L: What are the operational challenges you face on a day-to-day basis?
D: Employee retention, motivation, searching for new apartments, and improving the quality of our services.
L: What sets BP Residence apart from competitors?
D: Unique structure, operations based on unique principles, a human approach to the workforce, innovative ideas.
L: How important is guest satisfaction to you, and what measures or actions do you take to ensure that they have an unforgettable experience?
D: Guest satisfaction is extremely important to us at BP Residence. We focus on personalized service, attention to detail, and creating a welcoming atmosphere. By listening to guest feedback and exceeding expectations, we aim to provide an unforgettable experience and ensure every guest feels valued during their stay.
L: A common problem that guests experience when traveling is where to leave their luggage before check-in and after check-out at the accommodation. Is this a problem that your guests encounter on a daily basis? How do you solve it?
D: Yes, this is a very common problem that our guests encounter, both before check-in and after check-out. To solve this, we currently work with Luggit, a luggage storage service, to ensure that our guests have a safe and convenient place to store their belongings. This way, they can enjoy their time in the city without worrying about their luggage.
L: How has the collaboration with LUGGit benefited your business and your guests?
D: We also generate revenue from guest bookings, and our guests are more satisfied.
L: What advice would you give to other managers to achieve success in the vacation rental industry?
D: My advice to other managers in the vacation rental industry would be to always prioritize guest satisfaction and build strong relationships with both your guests and your team. Pay attention to details, be responsive to feedback, and continuously improve your services. Staying flexible and adapting to industry changes is key, and never underestimate the value of clear communication and a personal touch. Success comes from creating memorable experiences for your guests while maintaining a positive and motivated work environment for your team.
Join Over 400 Vacation Rental Managers Using LUGGit
If guest experience is your priority, LUGGit can help. Join BP Residence and over 400 vacation rental managers across Europe in offering a stress-free luggage solution to your guests.
Don't hesitate to book a no obligation demo with our team and discover how LUGGit works!
