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Executive Summary
At LUGGit, we not only provide luggage collection and delivery services in the same city, but we also carry out long-distance luggage transport by road throughout Iberia, supporting DMCs and Travel Agencies when they carry out circuits around Spain or travel by high-speed train between cities.
In this real case, we carried out a luggage transport service between Madrid (collection point) and Seville (delivery point) for a group of 62 Mexican travelers who were traveling by high-speed train to begin their tour with Alo Spain DMC in Andalusia.
In total, we transported 92 suitcases, allowing the group to get on and off the train without having to carry their luggage at any time.
The Problem of Group Luggage on High-Speed Trains
Managing large volumes of luggage as a DMC, when it comes to carrying out the itinerary at the destination of your group, is always a complicated logistical task. But if, in addition, the group has to travel from one city to another by high-speed train, the luggage becomes even more of a real puzzle for multiple reasons:
- Clients do not want to carry their suitcases during their train journey: On many occasions they bring cabin and hold luggage, or even add or purchase more suitcases in Spain for all the souvenirs and purchases they will make. Bringing all these to the station, having to load them and place them on the train, where space is limited, and later taking them down and taking them with them on arrival, are circumstances that the typology of a DMC client is not willing to accept.
- Older or elderly clients: They simply can no longer bring their luggage with them and also carry it to the different areas and compartments enabled on high-speed trains.
- The price of extra checked luggage: In some high-speed train companies, it can be expensive for the end customer or for the DMC when presenting the budget. In terms of proposal, it is not a competitive price if, for example, we compare it with the price per suitcase that LUGGit offers for its road transport.
- Some companies have a maximum luggage allowed per client: In case of bringing large quantities there will simply be luggage that will be very difficult or impossible to introduce on the train.
The Logistic Challenge of Alo Spain DMC regarding the group's luggage
During the days 17 to 21 of March, Alo Spain DMC accompanied a group of 62 Mexicans, showing them the most attractive corners and secrets of Seville and Jeréz de la Frontera.
The group landed in Madrid in the early hours of the 17th, with hardly any time to sleep, as their high-speed train to Seville left before noon. The clients brought hand luggage and checked luggage (some of them several large suitcases) as they planned to continue their stay in Europe and Africa after finishing the tour of Andalusia with Alo Spain and also buy souvenirs and items that they would have to transport later on their return somewhere.
Alo Spain wanted to provide the best possible travel experience in the Madrid Seville journey and prevent the group from having to carry their large volumes of luggage to the train and later upon their arrival in the Andalusian capital.
Until the departure of their train, to facilitate the wait and make it as comfortable as possible, Alo Spain DMC used the breakfast service at the Only You Hotel Atocha, given its proximity to the Madrid Puerta de Atocha Almudena Grandes Train Station.
At that moment, LUGGit came into play, and the group no longer had to worry about their luggage, until they received it in their respective rooms in their Hotel in Seville at the end of their first day there.
LUGGit's personalized service
At 8:00 am, our Keepers (luggage managers) were already at the Only You Hotel Atocha ready to start identifying and collecting the luggage of the first clients of the group.
From early in the morning until we started collecting and tagging the luggage at 9:00 am, the Alo Spain team was always in contact with the LUGGit operations team through the multiple channels we provide to the DMC (whatsapp, email, phone, mobile app, sms).
As the clients were leaving their first suitcases, the Keepers labeled them and began to move them to the vans, parked outside the Hotel.
Once the 92 suitcases were collected, labeled and loaded into the vans in total, the group went comfortably to Atocha Station to catch their train and our vans left for the Hotel Colón Gran Meliá in Seville.
From the first moment the group arrived in Seville, they could start enjoying the city with total freedom and without having to go to the hotel as soon as they arrived to leave their luggage. While the group comfortably enjoyed their first few hours, Alo Spain was receiving updates from the LUGGit operations team with the location and time of arrival.
At 5pm, our Keepers arrived at the Hotel Colón Gran Meliá in Seville and began unloading the 92 suitcases. In collaboration with Alo Spain and the team at Colón Gran Meliá, each suitcase was delivered and taken to its respective room. By the time the clients arrived at the hotel after their first afternoon in Seville, their suitcases were already waiting for them in their room.
Operational Impact for DMCs: Round Experience
With LUGGit, DMCs can eliminate the logistical stress of luggage in their operations while offering a premium experience to their clients, without the need to increase their internal resources and operational costs.
“When clients come with large volumes of suitcases and extra luggage – words of Belén Salgueiro, Director of Alo Spain – we greatly value the comfort that LUGGit brings them, by allowing them to travel freely and start enjoying the itinerary with us from the first moment.”
Alo Spain was so satisfied with the outbound service that they subsequently also hired the return service for the 21st with pick-up in Seville (Hotel Colón Gran Meliá) and delivery in Madrid (Estación Atocha Almudena Grandes) upon the arrival of the clients, who would continue flying and discovering Europe and Africa in their subsequent days.
LUGGit Insight: Booking the LUGGit service and integrating it into operations is very easy for DMCs
- Request a quote for their case;
- From LUGGit we provide a quote;
- The DMC accepts the quote;
- From LUGGit we plan and confirm the service, contacting the guide/group leader from that moment on via whatsapp and email.
- From that moment until the day the service is provided, the LUGGit operations team remains in contact for any details, queries or operational changes that the DMC may need.
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