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Ever tried managing 30 suitcases at the start of a tour in Barcelona?
Destination Management Companies (DMCs) are stepping up to make group travel seamless. In this edition of Conversations with Our Partners, we talk to Kokopeli Experience, a Barcelona-based DMC focused on immersive, local travel, about how LUGGit helps them remove the luggage chaos from the travel equation.
Group travel logistics: the hidden challenge for DMCs
Managing a group tour isnāt just about planning activities. It often includes a huge logistical burden:
ā¢ Late check-ins
ā¢ Guests with hours to kill before flights
ā¢ Too much luggage for short excursions
ā¢ Expensive van rentals or inconvenient lockers
Thatās where LUGGit comes in, a smart, door-to-door luggage transport solution that DMCs can integrate into their customer experience.
Kokopeli Experience: Custom adventures with a local twist
Kokopeli Experience has been offering tailor-made group tours across Spain and Portugal since 2006: from the Pyrenees to the Basque Country and all the way to the Douro. Their team of local guides crafts each trip with care, blending nature, culture, and authenticity.
We spoke with Alon Morgan, one of their experienced guides, who explained how partnering with LUGGit has made a real difference in the way they operate.
What are DMCs, and why are they key in group tourism?ļ»æ
DMCs are local agencies that specialize in organizing and managing tourism and logistics services in specific destinations. They are essential in delivering smooth, personalized travel experiences based on client needs.
LUGGit: How long have you been in the industry, and what made you start?
Alon: Kokopeli started in 2006 with the goal of offering a new way to explore Spain. Combining adventure, culture, and nature in an authentic way. Our passionate local team aims to move away from mass tourism and instead create deeper connections with each destination.
L: What changes have you noticed in the industry since you started? How have they impacted Kokopeli?
A: The industry has changed a lot. Low-cost travel options and flights increased tourist numbers, although of course, the pandemic brought a temporary drop. But now, demand for āauthenticā travel is growing. We have experiences focused on culture, sustainability, and local immersion.
L: What sets Kokopeli apart from others in your sector?
A: Our team is made up of local professionals who are passionate about their region and their work. That knowledge allows us to offer tailor-made, genuine experiences based on what each client wants.
L: What logistical challenges does luggage create during your group trips?
A: Luggage is always a challenge. On arrival, guests often have to wait until check-in, and on the last day, theyāre stuck dragging bags around before heading to the airport. Some arrive with more luggage than they need and want to leave the non-essentials somewhere safe.
We used to rely on luggage lockers or rent a minivan just for bags, but thatās either uncomfortable or too expensive. Then we found LUGGit, and honestly, it fits our operation perfectly. You pick up and deliver exactly where and when we need it.
L: How has partnering with LUGGit helped Kokopeli manage luggage?
A: Itās been a game-changer. LUGGit helps us manage group luggage efficiently, securely, and conveniently. Being able to integrate the service into our value proposition makes things easier, the fixed price per bag is great for cost control, and we can stand out by offering a premium, personalized solution.
A real solution for a real problem: Managing 23 bags with ease
On our last tour, you helped us collect 23 bags from a hotel on Las Ramblas in the morning, and deliver them back to El Prat Airport in the evening for the groupās flight. The clients loved it: they had a full day to explore, while their luggage was kept safe and handled professionally.
Thanks to LUGGit, we can make the most of each itinerary - even on the first or last day, adding photo tours, tapas walks, or wine tastings without worrying about bags.
L: As a DMC, what do you value most about our luggage service?
A: The flexibility, being able to add bags or adjust pick-up and delivery times. Also, your customer support is outstanding. As a guide, I really appreciate fast, reliable communication from partners, and your team nails it. It all adds up to a 100% comfortable experience for our clients.
L: Do you manage groups at your DMC? Hereās how we can help with their luggage.
Every minute counts when creating unforgettable experiences. While others worry about luggages, you can focus on what truly matters. The tour, the tasting, the human connection.
At LUGGit, we solve your groupās logistics so you can elevate their journey.
Less luggage. More experience. Thatās the trip we offer, together.
Feel free to request a custom quote, without obligation
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