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At LUGGit, we believe that traveling should be a relaxing experience, and carrying luggage can get in the way of that. That’s why we’ve created a service that frees travelers from luggage-related stress and gives them more time to focus on their plans (that usually don’t involve dragging heavy bags).
To turn this vision into reality, we always go the extra mile to ensure every experience with LUGGit goes beyond expectations. If you’re curious about how we achieve a nearly perfect 5-star rating, our Operations Team has revealed all the behind-the-scenes that make our luggage storage service stand out.
Let’s hear it from our customers first
Sure, we believe LUGGit is awesome, but don’t just take our word for it. Just look at the thousands of five-star reviews left by travelers from all over the world:
What makes our customer service 5-stars
Each service is powered by real people who care about your journey.
“Our customer reviews certify the high level of our service. This is our biggest mantra and motivation.” – Tomás Pasion, Operations Team
Our values
- Transparency - clear and consistent information on our site, helpdesk, and chat.
- Flexibility - plans change and flights get delayed, so we adapt to the customers’ needs.
- Availability - our team is here when you need us, without long waiting times.
- Empathy - we treat your journey like it’s our own.
Commitment to safety and reliability
- Each bag is sealed with a unique QR code seal, ensuring tamper-proof security.
- Real-time tracking of your luggage and Keeper's details.
- Standard insurance covers up to €500; premium insurance up to €1200 per bag.
- Secure storage facilities accessible only to authorized personnel.
Customer support excellence
Our support team doesn’t just solve problems, they anticipate them. Whether it’s a delay in your flight or a last-minute change in drop-off time, we’re on it.
Here’s how we make it happen:
- Real-time updates via WhatsApp.
- Fast replies within our operating hours (we reply in under 2 minutes!).
- All operational agents are trained and knowledgeable on customer issues.
- Each service is monitored by a team member to ensure everything goes smoothly.
“If the customer feels that support is available, it provides a more trusting and smooth experience.” – Tomás Pasion, Operations Team
Meet our Operations Team
Our Operations Team is the engine behind the seamless experience travelers have with LUGGit. They're the ones making sure your Keeper is on time, your questions are answered, and every piece of luggage is treated with care.
“Although we manage several services at the same time, we always put ourselves in the customer's shoes. This attention to detail is what guides our decisions on a daily basis.” – Tomás Pasion, Operations Team
Our Keepers
Keepers are the face of LUGGit on the ground. These aren’t just people who pick up your bags, they represent LUGGit’s brand and values at every moment of contact.
Curious about what makes a great Keeper?
- Empathy and agility
- Strong driving skills and local knowledge
- Professionalism and reliability
Keepers go through a rigorous recruitment process, detailed training, and receive branded materials like LUGGit vests and safety tags so you can easily recognize them.
Quality at every step
We’re obsessed with logistics (in a good way), and from the moment you book, you’re kept in the loop with our communications:
- Confirmation email with all the details
- Text updates 30 minutes before your service
- A link to your personalized meeting point
- Real-time adaptability in case of delays
We connect all the operational dots behind the scenes so that your experience feels effortlessly smooth.
Frequently asked questions
Can I update my booking details?
Yes. Just contact us via webchat (on the bottom right corner) or WhatsApp, and we’ll adjust your pickup or drop-off time/location in real time.
How much does LUGGit cost?
Pricing depends on your location, storage hours, and number of bags. Check our website for an instant quote.
How do I meet my Keeper?
You’ll receive a message 30 minutes before the service begins with designated meeting points for common pick-up and drop-off locations like the airport or train stations. Your Keeper will be wearing an orange vest to make it easier to spot them.
How safe is LUGGit?
We always adhere to the highest standards of safety. All bags are insured, your luggage is trackable via our app, and our Keepers follow strict handling procedures.
Ready to travel luggage-free?
Whether you’re catching a late flight or strolling through the city before check-in, LUGGit is here to give you your time back. Use the code BLOG10 for 10% off on your next luggage-free adventure!
