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At LUGGit, we believe that traveling should be a relaxing experience, and carrying luggage can get in the way of that. Thatās why weāve created a service that frees travelers from luggage-related stress and gives them more time to focus on their plans (that usually donāt involve dragging heavy bags).
To turn this vision into reality, we always go the extra mile to ensure every experience with LUGGit goes beyond expectations. If youāre curious about how we achieve a nearly perfect 5-star rating, our Operations Team has revealed all the behind-the-scenes that make our luggage storage service stand out.
Sure, we believe LUGGit is awesome, but donāt just take our word for it. Just look at the thousands of five-star reviews left by travelers from all over the world:
Each service is powered by real people who care about your journey.
āOur customer reviews certify the high level of our service. This is our biggest mantra and motivation.ā ā TomĆ”s Pasion, Operations Team
Our support team doesnāt just solve problems, they anticipate them. Whether itās a delay in your flight or a last-minute change in drop-off time, weāre on it.
Hereās how we make it happen:
āIf the customer feels that support is available, it provides a more trusting and smooth experience.ā ā TomĆ”s Pasion, Operations Team
Our Operations Team is the engine behind the seamless experience travelers have with LUGGit. They're the ones making sure your Keeper is on time, your questions are answered, and every piece of luggage is treated with care.
āAlthough we manage several services at the same time, we always put ourselves in the customer's shoes. This attention to detail is what guides our decisions on a daily basis.ā ā TomĆ”s Pasion, Operations Team
Keepers are the face of LUGGit on the ground. These arenāt just people who pick up your bags, they represent LUGGitās brand and values at every moment of contact.
Curious about what makes a great Keeper?
Keepers go through a rigorous recruitment process, detailed training, and receive branded materials like LUGGit vests and safety tags so you can easily recognize them.
Weāre obsessed with logistics (in a good way), and from the moment you book, youāre kept in the loop with our communications:
We connect all the operational dots behind the scenes so that your experience feels effortlessly smooth.
Yes. Just contact us via webchat (on the bottom right corner) or WhatsApp, and weāll adjust your pickup or drop-off time/location in real time.
Pricing depends on your location, storage hours, and number of bags. Check our website for an instant quote.
Youāll receive a message 30 minutes before the service begins with designated meeting points for common pick-up and drop-off locations like the airport or train stations. Your Keeper will be wearing an orange vest to make it easier to spot them.
We always adhere to the highest standards of safety. All bags are insured, your luggage is trackable via our app, and our Keepers follow strict handling procedures.
Whether youāre catching a late flight or strolling through the city before check-in, LUGGit is here to give you your time back. Use the code BLOG10 for 10% off on your next luggage-free adventure!