10 min read
by Catarina Dias, Marketing & Communication
Published March 31, 2022
| LUGGAGE | LUGGAGE STORAGE | TRAVEL | LUGGIT |
At the beginning of the year, Airbnb CEO Brian Chesky asked on Twitter: “If Airbnb could launch anything in 2022, what would it be?”.
If Airbnb could launch anything in 2022, what would it be?— Brian Chesky 🇺🇦 (@bchesky) January 2, 2022
By January 5th, he had already amassed 4,000 suggestions, many of which were excellent ideas.
This was not the first time Chesky consulted Twitter for suggestions, as he had already done it on December 26th, 2016.
This direct approach can prove to be a great strategy. Through it, a company can not only discover new ways to improve but, at the same time, cultivate transparency and communication between itself and its customers.
We believe that, above all else, companies need to be customer-centric.
Moreover, since clients are the ones who use the service the most, it is only natural that they have excellent insights on ways to improve it.
What better way to understand what customers want if not by talking to them directly?
Chesky personally replied to the suggestions he found most interesting, simultaneously disclosing some of the ideas that Airbnb is already working on.
According to Chesky, the top suggestions were:
Got 4,000 suggestions. Here are the top 6:— Brian Chesky 🇺🇦 (@bchesky) January 5, 2022
1 - Crypto payments (top suggestion)
2 - Clear pricing displays
3 - Guest loyalty program
4 - Updated cleaning fees
5 - More long-term stays & discounts
6 - Better customer service
Already working on most, will look into others now! https://t.co/rxEM4BXZci
We have since learned that Airbnb considers long-term stays to be one of the travel trends for 2022 (and possibly the future):
“People will continue to spread out to thousands of towns and cities, and they will stay for weeks, months, or even longer.”
However, if you are interested in knowing more about the ideas provided by Twitter users, continue reading!
Henceforth, we present some of what we consider to be the best recommendations, and we propose our own: a luggage pick up and delivery service.
On the host side, some of the suggestions included:
Great suggestions. We are fixing the guest search limit. The marketplace (or an Airbnb store) is a popular requests, especially for Host supplies— Brian Chesky 🇺🇦 (@bchesky) January 2, 2022
On the guest side, some of the suggestions included:
When staying at an Airbnb there is always the question of what to do with your bags before the check-in or after the checkout.
One option is to leave your bags at a luggage storage location or one of the lockers spread across the city.
However, with this option, you always need to physically go back to where you left your luggage in order to retrieve it, and, after that, you still need to carry it to your accommodation.
LUGGit offers a better luggage storage solution:
LUGGit collects, stores, and delivers your or your guests’ luggage wherever and whenever you want!
With this luggage storage solution, you never have to lose time or go out of your way to take your bags to an unknown location. Nor have to return to that specific location, at the end of your day, to retrieve your luggage.
LUGGit works like many of the other applications that we are used to nowadays:
This way, you can enjoy your time, without ever having to carry or worry about your luggage!
You can even track your luggage in real-time, by downloading our app.
For the hosts
If you are an Airbnb host, more likely than not you have had guests asking you to check in earlier because of their luggage or to store it at your accommodation after the checkout.
This is a rather tricky situation. On the one hand, you can accept the request and have to deal with the logistical issues it encompasses. On the other hand, you can deny the request and risk receiving a bad review.
LUGGit helps you deal with this predicament.
Partnering up with LUGGit enable hosts to:
To know more about our service, visit our Accommodations Page
For the guests
As we demonstrated earlier, luggage storage locations or lockers are not the most practical solutions.
LUGGit offers a solution in which you never need to dislocate to a different location to store or retrieve your luggage, enabling you to enjoy your time to the fullest with zero worries.
Check out what users are saying about LUGGit